WARRANTY POLICY

PERIOD OF WARRANTY

The warranty offered by Compro Computers LLC is limited to thirty (30) days from the day the repair is completed*, unless specified otherwise on the Invoice or Work Order. The warranty covers the cost of labor and parts used to the repair thereof. This does not cover any software, software re-installation or data recovery. Hardware components are covered through the manufacturer’s factory warranty (see “Factory Warranty” below). This does not cover any software, software re-installation or data recovery.

CONDITIONS OF WARRANTY

The warranty is only for repairs done that are listed on the invoice. The warranty is a carry-in, or in-store warranty. If service is needed on-site, labor charges would apply. The warranty is to replace / repair the items originally serviced on the invoice. The warranty does not give store credit or cash refund.

WARRANTY

Hardware Warranty: The warranty covers the cost of labor and replacement parts for all hardware related problems. Software and user error related problems are NOT covered.

Viruses: Virus repairs are not covered by the warranty. Each computer is susceptible to viruses and it is the owner’s responsibility to utilize virus protection software. Regardless if the computer was supplied with virus protection when it was new, Compro Computers LLC cannot guarantee that all viruses will be repaired.
Software & Operating Systems: Any software that is on the client’s computer or comes pre-installed with our systems, including the operating system, is not covered by the warranty.
User-caused problems: If our assistance is required after a customer attempted to solve a problem out of their own accord, the repair thereof will not be covered under the warranty.

Factory Warranty: The factory warranty is a limited warranty that is offered by the manufacturers of the various computer components and is limited to their specific terms and conditions of sale and their return policies.

* Once repairs are completed, the customer will be notified. If computer equipment is picked up thirty (30) or more days after the day of notification, the thirty (30) day warranty will be considered expired.

RETURN POLICY

1. No returns for cash or credit will be entertained after seven (7) calendar days from date of invoice - the customer has to ensure that the correct purchase has been made within this seven (7) calendar day period. All returns are subject to a 15% percent restocking fee.
2. Only store credit will be issued for new items NOT installed by Compro Computers LLC. All returns are subject to a 15% restocking fee.
3. All USED items are sold as is, no refunds, credit, or exchanges are available.
4. NO Refunds, credit, or exchanges are available for SPECIAL ORDER items.

ABANDONED COMPUTERS POLICY

Computers repaired at Compro Computers and not picked up for 30 days are subject to a $10 a month storage fee. Compro Computers is not responsible for goods not picked up after 60 days of check in. Partial payments, payment plans, or extensions are not permissible. Goods may be sold or discarded after 60 days.

PAYMENT PLANS

At this time partial payments, payment plans, or extensions are not permissible.